To our International Customers:
Please remember that all shipments outside of the United States of America are subject to duty and customs fees imposed by the country of import that are out of the control of Tiles Direct. We will make every effort to handle your international shipment, but unfortunately it will not always be possible. For this reason we kindly ask our international customers to please be prepared to make your own arrangements for the safe delivery of your orders.
We will gladly provide shipping weight, package/pallet dimensions, and zip code of origin so that you are able to give your carrier all necessary information in order for them to quote you an accurate inbound freight rate. Please be sure to clarify with your carrier that the rate being quoted is inclusive of all fees, and that no attempts to collect additional fees upon delivery will be made.
Thank you for your consideration, and for your interest in Tiles Direct. We look forward to the opportunity to serve you.