Do your tiles come with a warranty?
Yes. Every product sold by Tiles Direct carries the manufacturer’s limited warranty. Terms vary by manufacturer.
Do you price match?
Yes, we price match to the best of our ability. Email Support@TilesDirect.net or speak to one of our customer support members at 407-730-0025.
How do I check the status of my order?
Log in to your account to see current and completed orders. We’ll also update you when your payment is collected and when your order ships. Register when you place your order to get account access.
What payment methods do you accept?
We accept Visa, Mastercard, Discover, and American Express.
Do you ship tile internationally?
Sometimes. We’ll make every effort to handle your shipment, but it isn’t always possible, so international customers should be prepared to arrange their own delivery.
We’ll provide the shipping weight, package or pallet dimensions, and zip code of origin so your carrier can quote an accurate inbound freight rate. Confirm with your carrier that the quote includes all fees and that no additional charges will be collected on delivery.
When should I schedule my tile installation?
Wait until you’ve received your full order and confirmed there’s no damage and no missing or incorrect items.
How long does it take to get my tile order?
Most orders ship within 2 to 15 business days, and transit takes another 1 to 6 business days. If an item is out of stock or the lead time runs past 15 days, we’ll contact you for approval before proceeding.
Do you offer expedited shipping?
Yes, we offer the ability to UPS orders under 125lbs via next day air and second day air. We also have the ability to do expedited and guaranteed freight shipments for an additional cost. You would need to contact our customer service to arrange these options.
Do you stock every product shown on the website?
No. We stock a large selection, but not every item listed. For non-stock items, we confirm the material is available before collecting payment or processing your order. If there’s a stock outage or a lead time over 15 days, we’ll contact you for approval to proceed.
Can you get a tile that isn’t on your website?
Maybe. Email Support@tilesdirect.net with the brand, collection, color, size, and any item number or photo, and we’ll check whether we have access. Special requests can take a few days.
Can you help me match existing tile?
Only for current products. We can’t help with long-discontinued materials. Even within a current line, production runs and lots change, so we can’t guarantee a match unless you provide the lot and run date.
Can I cancel my order?
Sometimes, depending on the order’s status. Special-order products and orders already prepared for shipment may not be cancellable. Contact us as soon as possible and we’ll review your order and explain your options.